1. Introduction

Syavaya Travel and Tours (PTY) LTD (“Syavaya”) offers travel services and tours to individuals, groups, and organizations. These terms and conditions (“Terms”) govern the relationship between Syavaya and its clients (“Clients”) and apply to all bookings, tours, and travel services provided by Syavaya.

2. Bookings and Payments

2.1. Bookings: Clients must make bookings in writing or via email, and Syavaya will confirm bookings likewise.

2.2. Payments: Clients must adhere to the payment schedule outlined in the booking confirmation.

3. Cancellations and Refunds

3.1. Cancellations: Clients may cancel bookings in writing or via email, subject to applicable cancellation fees.

3.2. Refunds: Syavaya will issue refunds, deducting cancellation fees and incurred expenses.

4. Liability and Indemnity

4.1. Liability: Syavaya disclaims liability for any damages, loss, or injury arising from its services.

4.2. Indemnity: Clients indemnify Syavaya against all claims arising from its services.

5. Governing Law and Jurisdiction

5.1. Governing Law: These Terms are governed by the laws of South Africa.

5.2. Jurisdiction: Disputes shall be resolved through arbitration under the Arbitration Foundation of Southern Africa rules.